Filing a complaint over your healthcare provider
Do you wish to file a complaint about your healthcare provider? Such as your doctor or healthcare institutution. Try to discuss the matter directly with them first. Can you not reach an agreement or do you choose not to complain to them directly? Then contact your healthcare provider’s complaints officer.
Last updated on 17 January 2025
Lees deze informatie in het Nederlands
Deadline for answer to complaints by healthcare provider
Your healthcare provider must answer your written complaint within six weeks. This deadline counts both for complaints sent by post and by email. Your healthcare provider may extend this period by four weeks only once. Further extensions require your consent.
Discussing your complaint with the complaints officer
Do you not manage to reach an agreement, or do you not wish to discuss your complaint directly? Then you can reach out to the complaints officer of your healthcare provider. Every healthcare provider has a complaints officer who can discuss the matter with you (in Dutch). They help you find a solution together with the provider.
Other ways of filing a complaint
Does your discussion with your healthcare provider or complaints officer not resolve the issue? Then you can take your complaint to:
National Healthcare Report Centre: assistance and advice with complaints
The National Healthcare Report Centre (Landelijk Meldpunt Zorg, LMZ) does not resolve complaints directly. However it can provide information about possible solutions.
Contact the LMZ for answers to your questions and assistance (in Dutch) through practical advice.
Laws and regulations (in Dutch)
Wet kwaliteit, klachten en geschillen zorg