Filing a complaint with the National Ombudsman
Do you have a complaint about a public authority? For example, has dealing with your letter or request taken a long time? Has that authority failed to deal with your complaint? If so, you can file a complaint with the National Ombudsman. The National Ombudsman is an independent and impartial arbiter who deals with complaints about almost all public authorities, such as ministries, the Belastingdienst (Tax and Customs Administration) and the Uitvoeringsinstituut Werknemersverzekeringen – UWV (Employee Insurance Agency).
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Conditions for filing a complaint with the National Ombudsman
If you want to file a complaint with the National Ombudsman, your complaint must meet certain conditions. For example, you must have already filed a complaint with the public authority concerned, but without success.
Filing a complaint with the National Ombudsman
You can file your complaint with the National Ombudsman by using the digital complaint form, by telephone or in writing.