Filing a complaint about a public authority
Do you have a complaint about a public authority? For example, about the Belastingdienst (Tax and Customs Administration) or the Uitvoeringsinstituut Werknemersverzekeringen – UWV (Employee Insurance Agency)? If so, you can file a complaint with the public authority that your complaint is about. For instance, you can file a complaint if you feel an employee treated you unfairly, or if you feel you have had to wait too long for a response.
Lees deze informatie in het Nederlands
Conditions for filing a complaint about a public authority
A complaint about a public authority must meet the following conditions:
- You have not previously submitted a complaint about the same event;
- You must file your complaint within 1 year of the date of the event;
- There is no other way to file a complaint. For example, by sending a letter of objection (link in Dutch), or appealing against the public authority's decision (link in Dutch);
- Your complaint is not currently being dealt with (and has not previously been dealt with) before the courts;
- The officier van justitie (public prosecutor) has not launched investigative or criminal proceedings;
- Your complaint is not about legislation or policy.
Filing a complaint
File the complaint with the public authority that you have a complaint about.