Can I view, change or erase flight information?

Viewing and correcting passenger information

You have the right to view or change your passenger information, or to have it erased. This is called the right to access, rectification and erasure.

What passenger information can I view, change or have erased?

The information you can view, change or have erased is your passenger name record (PNR) and advance passenger information (API). You can find out what the PNR and API are, how organisations use them and how long they are kept (their retention period) on this website.

Viewing, changing or erasing your passenger information (PNR)

You can submit a request to any of the following organisations to view or change your passenger name record (PNR), or to have it erased:

• Customs

You can send an email to:
douaneklachten@belastingdienst.nl.
The subject line of your email should be: ‘Inzage/correctie trip’. Include your name and phone number in the email, and say whether you want to view or change your passenger information or have it erased.

• Passenger information unit (Pi-NL)

You can send an email to:
FG-Pi-NL@minjenv.nl.
The subject line of your email should be: ‘Inzage/correctie PNR’. Include your name and phone number in the email, and say whether you want to view and/or change your passenger information or have it erased.

• Your airline

Ask the airline you’re flying with how you can request access to or change your passenger information or have it erased.

Please note: To have your passenger name record (PNR) completely erased, send your request to all three organisations: Customs, Pi-NL and the airline.

Viewing, changing or erasing your advance passenger information (API)

You can submit a request to view or change your advance passenger information (API), or to have it erased, to the Ministry of Defence. On the Ministry’s website, go to Topics > Privacy rights > Privacy rights at the Netherlands Ministry of Defence, scroll down to the ‘Request for privacy rights’ form, and fill it in and submit it.